Terms of service

1. The agreement

These terms are between Cortado Services, a California corporation ("we", "us"), and the business using the service ("you"). They include our privacy policy, the data processing addendum and the acceptable use policy. By creating an account you accept them. If you accept for a company, you confirm you are allowed to bind it.

Cortado is for businesses. You confirm you are using it for your business and that you are at least 18.

2. What the service is

Software for recording stock, waste, ordering, menu costs, sales, schedules and food-safety records at one or more coffee shops, at cortado.services.

Cortado is in early access. Features will change, be added and occasionally be removed. We won't remove something you rely on without telling you first.

3. Your account

• Keep your password and your shop's staff PIN to yourself, and tell us promptly if you think someone has got into your account.
• Anyone with the staff PIN can record counts, waste and checks at that shop. That is by design, since staff don't have accounts. Treat the PIN like a POS code, and change it when someone leaves.
• What happens in your account is your responsibility, including what your staff record.
• One account is for one business.

4. Using it properly

The acceptable use policy is short. In summary: don't resell it, don't try to reach another business's data, don't overload it, don't upload anything unlawful, and don't use it to store your customers' personal details. If you want to test our security, email us first; we won't treat a good-faith report as a breach of these terms.

5. Your data

Everything you put in stays yours. We claim no ownership of your stock records, recipes, supplier relationships, prices or staff information. You give us permission to store and process it only to run the service for you, as described in the privacy policy and the data processing addendum.

You can export all of it at any time and delete all of it at any time, without asking us.

You are responsible for having the right to put your data in, including telling your staff what is recorded about them. There is a ready-made notice for that.

We may use counts across all accounts, such as how many shops are active or which features get used, to decide what to build. Nothing in that identifies you, and we never publish anything about your shop without asking.

6. Plans, trials and paying

There is a free plan, and you never have to leave it. It keeps counting stock for one location for as long as you like.

Trials

• Paid plans start with a 21-day free trial, one per account. It doesn't ask for a card.
• If the trial ends without a card on the account, it simply stops and you drop to the free plan. Nothing is charged and nothing is owed. We email you before it ends.
• If you add a card during the trial, your subscription starts when the trial ends, at the price shown when you added it, and renews as described below.

Subscriptions renew automatically

• A paid plan is a subscription that renews every month, or every year if you choose yearly, until you cancel. Each renewal is charged to your card at the start of the period, at the plan's price per location. Today that is Shop $79 a month or $790 a year, Group $119 a month or $1,190 a year, plus any sales tax that applies.
• Cancel any time, online, yourself. Settings, then Billing, then Manage card and invoices. There is no minimum term and no cancellation fee. You keep the paid features until the end of the period you have paid for, then drop to the free plan, and nothing more is charged.
• No partial refunds for the rest of a period after you cancel, except where the law requires them. If something has gone wrong, email us anyway; we are reasonable.
• Price changes. We will email you at least 30 days before a new price applies to you, and it never applies to a period you have already paid for. You can cancel before it takes effect.
• Failed payments. Cards expire and banks decline for dull reasons, so we keep your plan running while Stripe retries and we email you. If payment still hasn't gone through after that, the account drops to the free plan. Your records stay.
• You are never locked out of your own records over money. On the free plan you keep all your data and can still export it.

Payment is handled by Stripe on its own pages. We never see your card number, and we can only charge the subscription you agreed to. Invoices, receipts and changing your card are all in the billing portal inside the app.

7. The AI features

Some features use AI to read a menu, read an invoice, research suppliers or local events, answer questions, or suggest an order. These are best-effort suggestions and can be wrong.

Each one shows you what it found and asks you to confirm before anything is saved. Please check. We are not responsible for a price, an order, a supplier or a staffing decision you approved without checking.

8. Food safety, labor and other compliance

This clause matters more than the rest, so it is deliberately blunt.

Cortado can record temperatures and checklists and produce a report from them, and it can flag schedules that look wrong. It is a recording and planning tool. It is not a compliance system, it does not know every local rule, and it makes no promise that what it produces satisfies any authority.

You remain entirely responsible for your legal obligations on food safety, record keeping, wage and hour law (including breaks, overtime and the hours minors may work) and everything else, including keeping whatever records your health department requires, in whatever form it requires. If in doubt, keep the paper as well until your inspector has accepted a report from Cortado.

The time clock and tip pool record time and calculate overtime, break premiums and tip shares to help you check payroll. You and your payroll provider remain responsible for paying people correctly and on time, and for keeping time and tip records for as long as the law requires, including after you close your Cortado account.

9. Connected services

Cortado can connect to Square, Google Calendar and others you choose. Those services are run by other companies under their own terms. If one of them changes, breaks or stops working with us, the parts of Cortado that depend on it may stop too, and we are not responsible for what those companies do.

10. Availability and support

We aim to keep the service running and we watch it, but during early access there is no uptime guarantee, no service credits, and no support commitment beyond doing our best. The counting screen your staff use keeps working without a signal and sends what it recorded when it can.

11. Feedback

If you send ideas or suggestions, we may use them to improve Cortado without owing you anything for them. We will never name you or your shop in doing so without asking.

12. No warranty

The service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy or uninterrupted operation.

13. Limitation of liability

To the fullest extent the law allows:

• Neither of us is liable to the other for lost profits, lost revenue, lost data, business interruption, spoiled stock, failed inspections, or any indirect or consequential loss.
• Our total liability for anything arising out of the service is limited to the greater of what you paid us in the twelve months before the claim, or one hundred dollars.

Nothing here limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence.

14. If a claim comes from your data

If someone brings a claim against us because of data you put into Cortado without the right to, or because of how you used the service in breach of these terms, you will cover our reasonable costs of dealing with it. We will tell you promptly and let you take charge of the defense.

15. Ending it

You can close your account whenever you like, from inside the app, without contacting us. Closing it deletes your data straight away, so export first if you want a copy.

We may suspend or close an account that seriously breaches these terms or the acceptable use policy, or where the law requires us to. Except where the law or an urgent security problem prevents it, we will give you notice and at least 30 days to export your data first.

If we ever shut Cortado down, we will give you at least 60 days' notice, keep the export working throughout, and refund any period you have paid for but won't get.

16. Changes to these terms

We may update these terms. If a change materially affects you, we will email you at least 30 days before it takes effect. If you don't agree, you can cancel before then. Continuing to use the service after the change means you accept it.

17. Disputes and the law

If something goes wrong, email us first and give us 30 days to put it right; most things are fixed in a reply. These terms are governed by the laws of the State of California, and the state and federal courts in Alameda County, California have exclusive jurisdiction, except that either of us may use small claims court where the claim qualifies.

18. Notices

We will send notices to the email address on your account, and you agree to receive them by email. Send yours to sen@cortado.services.

19. The rest

• If any part of these terms is unenforceable, the rest still stands.
• Not enforcing something once doesn't mean giving it up.
• Neither of us is responsible for delays caused by things truly outside our control, like a major outage at a provider, a natural disaster or a war.
• You may not transfer this agreement without our consent. We may transfer it if Cortado is sold, and will tell you if we do.
• These terms, with the documents in section 1, are the whole agreement between us about the service.